At AYAH Aesthetic Jewelry, customer satisfaction is important to us. This Refund Policy explains the terms under which refunds are processed for purchases made through our website.
1. Eligibility for Refunds
You may be eligible for a refund if:
- The product received is damaged or defective
- The wrong item was delivered
- The product is unused and returned in its original condition and packaging
Requests must be made within 7 days of receiving the product.
2. Non-Refundable Items
Refunds are not applicable for:
- Used, worn, or altered products
- Products damaged due to improper use
- Items purchased during clearance or special sale (unless damaged)
- Customized or made-to-order jewelry
3. Refund Process
To request a refund:
- Contact our support team with your order ID and reason for return
- Share clear photos or videos (if the item is damaged or incorrect)
- Once approved, return instructions will be provided
Refunds will be processed only after inspection of the returned product.
4. Refund Method
- Approved refunds will be credited to the original payment method
- Processing time: 7–10 business days after approval
- Shipping charges (if any) are non-refundable, unless the error is on our side
5. Cancellations
- Orders can be canceled before shipment for a full refund
- Once shipped, cancellation is not possible
6. Return Shipping
- Customers are responsible for return shipping costs unless the product is damaged or incorrect
- We recommend using a trackable courier service
7. Exchange Policy
We offer exchanges for eligible items, subject to availability. Exchange requests must follow the same conditions as refunds.
8. Contact Us
For refund or return-related questions, please contact us:
Email: support@ayahjewelry.com
Brand: AYAH Aesthetic Jewelry